These general conditions of sale govern the sales of products concluded, carried out through the website https://energical.com belonging to the ENERGICAL group, and are an integral part of the contract between the buyer and the seller.
The customer declares to have read and accepted the general conditions of sale prior to placing their order. Validation of any order therefore constitutes acceptance of the general conditions of sale.

Article 1: Mandatory information

The website https://energical.com is a sales service for complete and integrated solutions for well-being at home.
• Headquarters address: BP 93 ZI Bounoura, Ghardaia 47014
• Registration number in the commercial register: 02B0862645 -47/00
• Email address: info@energical.com
• Telephone number: +213 (0) 29 27 22 02/03

Article 2: Products sold

The website https://energical.com offers:

• Electrical items (LED lamps, circuit breakers, videophones, electric locks, intercoms, etc.)

• GAS products (gas valves, gas regulators, etc.).

• Sanitary products (bathtubs, kitchen sinks, washbasins, shower trays).

• Plumbing and taps (sanitary taps, automatic sensor taps, water taps, etc.).

• Furnishing items (doors).

Article 3: Price

The price of any product will be that indicated in the list and description of the product concerned. The prices of our products are displayed in Algerian dinar (DZD) including all taxes (TTC), in accordance with the applicable laws in force in the territory. They can also be indicated in US dollars (USD $) and in euros (EUR €) for any purchase from a country
stranger.

Article 4: Availability of products

Available products appear on our site accompanied by the mention “In stock”.
In order to best meet the expectations of our customers, the availability of our products is regularly updated on our website.

Article 5: Order

To place an order on our site, please follow the following steps:

• Choose your items and add them to the cart;

• Validate the contents of your basket by clicking on “validate”;

• Enter your data related to billing details

• Check the details and total amount of your order (including delivery costs);

• Correct any errors beforehand before any acceptance;

• Choose your payment method and check the box “I have read and accept the general conditions of sale”;

• Validate your payment;

• You will receive an e-mail confirming your order to the e-mail address you indicated when ordering.

You can also order our products by phone by calling +213 670 022 022 from Saturday to Wednesday, from 8 a.m. to 4 p.m., and Thursday from 8 a.m. to 1 p.m.

Article 6: Delivery

We make our deliveries throughout Algeria as well as abroad for the countries served (soon), exclusively to the address indicated by the customer.
Delivery costs vary depending on the destination area, the delivery method (collection point or home delivery), the actual weight and the volumetric weight of the package.
Delivery times are indicative. They may change due to different factors such as the availability of our carrier, order processing, etc.

Article 7: Payment terms

Several payment methods are accepted. As a customer, you have the option to pay:

• At the delivery ;

• By Edahabia card;

• By CIB card;

• By bank check / postal check;

• Wire Transfer ;

• By bank payment;

• By Mastercard / Visa (available soon).

Article 8: Warranty and right of return of the product

ENERGICAL provides a warranty ranging from one (1) to five (5) years depending on the product.
The right to return the product is applicable to our new products that are defective (lack of functionality, product unfit for the use you can expect, absence of the characteristics presented online, partial or total malfunction of the product), and this in accordance with law no. 18-05 relating to electronic commerce.
In the event of a lack of conformity, we undertake, as the case may be, to:
• Repair the product;
• Replace the product;
• Cancel the order and refund the amounts paid.
The presumption of lack of conformity no longer applies if it appears after 4 days following the sale.
Returns must be made in their original condition and complete (packaging, accessories, manuals, and instructions). In this case, the consumer is responsible. Any damage to the product during this process may invalidate the right to return and refund.

Article 9: Reimbursement

In the event of exercising the right of return and within the framework of reimbursement, the company Energical will proceed with the latter within fifteen (15) days from the date of receipt of the product.

Article 10: Consumer complaints

Any consumer complaint should be sent electronically to the following address: e-commerce@energical.com, or by telephone at +213 670 022 022.

Article 11: Intellectual Property

All comments, images, and illustrations on our site are reserved exclusively for us. Under intellectual property and copyright law, any use is prohibited except for private use.
Without prior authorization, any reproduction of our site, whether partial or total, is strictly prohibited.

Article 12: Personal data

Certain information relating to the customer will be transmitted to the sales administrator / carrier / delivery person (namely last name, first name, address, postal code and telephone number) in order to allow the processing and delivery of the ordered products.
The site ensures that the customer collects and processes personal information while respecting privacy in accordance with Law No. 18-07 relating to the protection of individuals in the processing of personal data.

Article 13: Disputes

Any dispute arising between the customer and our company will be subject to amicable settlement between the contracting parties. If it persists, it will be brought before the competent court.