Energical (hereinafter “The Website”). is an Algerian online sales store that offers goods

Energical is a site hosted on the Internet and operated by SARL Energical,

These general conditions of use (CGU) apply to the site and describe the conditions under which the company SARL Energical offers access to the site, services, applications in particular via mobile devices/tablets or any other future support (Services ).

We ask you to read these general conditions with particular attention because the use of Energical implies their full and unreserved acceptance.

You agree to respect these general conditions of use by clicking on the box entitled “I have read and accept the general conditions of use of Energical” on the order confirmation page.

All new features and all new tools that will be added subsequently to this store will also be subject to these General Conditions of Sale and Use. You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these General Conditions of Sale and Use by publishing updates and/or modifications on our website. It is your responsibility to check this page periodically to see if any changes have been made. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Interpretation of terms:

The terms “you” and “user” mean the end user using the Website. The terms “service providers” mean third party service providers. The terms around the personal pronoun “we” refer to SARL Energical and its partners. The term “website” means Energical.com

Independence of clauses:

If a provision of the T&Cs is deemed invalid or inapplicable in whole or in part, this invalidity or inapplicability only attaches to this provision or part of this provision. All other provisions of these general conditions of use remain valid.

Use of the website:

When you register on the Website, you create a password and account name.

You are responsible for maintaining the confidentiality of the account name and password, and are fully responsible for all activities related to your account.

To this end, you undertake to:

– Immediately notify Energical of any fraudulent use of your account or any other violation of its security.

– Ensure that you exit from your account at the end of each user session.

You agree and undertake to use the Site only to view and download data appropriate to the purpose of the Site. For example, you accept and undertake not to:

• Defame, abuse, harass, stalk, threaten or violate the individual rights of other users or third parties;
• Publish, post, upload, distribute or disseminate any inappropriate, vulgar, defamatory, obscene, indecent or illegal topic, personal name, material or information;
• Upload files that contain software or other material protected by intellectual property rights, unless you own or control the rights thereto or have received all necessary consents to do so;
• Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Site;
• Conduct surveys or, ultimately, competitions, “snowball” effect programs;
• Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
• Falsify or delete any author attributions, legal notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
• Transgress the laws or regulations applicable in Algeria;
• Violate the terms of these conditions of use or any other terms and conditions of use of the site.

By using the site you are prohibited from:

• Post information or content or a list of articles in an inappropriate category or section of the site;
• Post information that is (in our sole discretion) false, fraudulent, inaccurate, misleading, misleading, defamatory, libelous, unlawful, or that could reasonably be considered harassment;
• Post comments, questions or answers that are not, by nature, factual, including and without limitation, making racist, blasphemous comments, abusing another user, disrespecting the culture of others or make inappropriate and/or inappropriate comments;

Security :

Personal information transmitted by the user is protected in accordance with current legislation.

In addition, we have implemented appropriate technical security measures to prevent unauthorized or illegal access to your information. The collection of personal data through the website is done on a secure server. We use “firewalls” on our servers. When you pay by electronic payment cards “CIB & Edahabia”, we use encryption using Secure Socket Layer (SSL) coding technology. and you will be redirected directly to the electronic payment platforms authorized by the Bank of Algeria, Payment will never be made on our platform, It is strongly recommended not to send your payment card details to any website apart from: https://satim.dz and https://www.poste.dz/

Price and ordering process

The prices displayed on the Energical website are in Algerian Dinars, including tax. Delivery costs and other additional costs will be indicated to the customer on the shopping cart page and before finalizing the order. These prices can be modified at any time, the prices displayed are only valid at the time of the order and have no effect for the future.

Product availability is displayed on the SITE, on each product sheet. If a product is unavailable, the words “This product is currently out of stock and unavailable. » will be displayed on the product sheet.

If the product is not available in stock, the customer automatically cannot order it, but sometimes our suppliers do not update their stock status in real time. In this case the customer will have the choice between cancellation or switching to a pre-order

There is only one way to place an order on Energical.com

– Visit the website www.Energical.com unless the website is unavailable for technical reasons. you can place your order temporarily on the similar store on Facebook at: https://facebook.com/energical/shop

In order to place an order, Internet users will be able to select one or more Products and add them to their basket. The basket may contain one or more products, the customer must know that the purchase from a single seller will have a single delivery cost and from several sellers the delivery costs increase, Once the customer decides to finalize this order, He can click on the basket to make a final check on the quantities and products ordered. the last step is the order validation step where he will find a form which contains all the billing and delivery information as well as the means of payment and the final total of the order, Once the customer decides to place order they must choose the payment method, They will have the choice to pay for their order by CIB or EDAHABIA, or bank transfer or CCP, or by payment terminal (TPE) which accepts CIB and Edahabia cards

Once payment is received, the Energical team sends an automatic validation email and begins the validation procedures,

Payment Terms

Once the order has been placed, the CUSTOMER can choose the payment method that suits them best:

CIB & EDAHABIA: The CUSTOMER can pay for his order by CIB or Edahabia card, at the order stage he will find the CIB logo and the Algeria Post Logo, he will be redirected to the secure platforms of SATIM and Algérie Post.
Bank transfer or CCP: The CUSTOMER can pay for their order by bank transfer to one of Energical's accounts (AGB) or by CCP Payment. The details of our accounts will be displayed after validation of the order and they will be available on the pro-forma invoice.

Buyer's right of withdrawal

In accordance with the internal law of our company and also of Consumption, any Buyer has a right of withdrawal of five (5) days from receipt of the Product, allowing him to return the Product after having justified the reason for withdrawal without paying a penalty. However, the Seller may grant the Buyer a longer withdrawal period. In this case, this period will be indicated by the Seller in the Special Conditions.

Please note that all Products can be returned, except personalized or custom-made Products, Products likely to deteriorate or expire quickly, Products which have been unsealed by the Buyer after delivery and which cannot be returned. returned for reasons of hygiene or health protection, audio or video recording Products or software which have been unsealed by the Buyer after delivery, or any other product included in the legal exclusions. The Products must not have been subject to prolonged wear, been washed or damaged and must be returned intact with their possible accessories, user manuals and other documentation.

The Buyer will exercise his right of withdrawal directly from the Seller by informing him in an unambiguous manner of his decision to withdraw, in particular through messaging or by completing the standard withdrawal letter downloadable on the site which he must return. to the salesman. The Seller will acknowledge receipt, without delay, of the withdrawal by courier.

The Buyer must return the Product only to the address indicated by the Seller, within seven (7) days following communication of his decision to withdraw. The Buyer must under no circumstances return the Product to Energical

(Unless Energical is the management service provider for the seller's store) in particular by dropping off the Product with the delivery service provider. Energical or the Seller cannot be considered responsible in the event of loss of the Product if the Buyer has not returned the Product to the address indicated by the Seller.

Please note that the return transport costs of the Products are the responsibility of the Buyer, unless otherwise stated by the Seller in the Special Conditions. Furthermore, the return costs for Products that cannot be returned by La Poste (products weighing more than 30 kg) are indicated in the Special Conditions of each Seller.

If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery costs (based on the standard rate) will be refunded. However, delivery costs will not be refunded if any of the Products purchased from the Seller are retained by the Buyer.

Energical will reimburse, following a request from the Seller, the Buyer using the same means of payment as that used to place the order, the sums paid for the purchase of the Products, at the latest within seven (7) days following the exercise of the right of withdrawal.

General delivery and transport conditions

The price of transport and delivery services is calculated on the basis of the information provided by the principal, taking into account in particular the weight and volume of the goods to be transported and delivered, the number of kilometers to be covered, as well as of the day and time when the services must be performed.
The prices of the services provided are those in effect on the day the order is taken and can be consulted on the Energical website at the following address www.Energical.com/livraison/
They are denominated in Algerian Dinar and calculated incl. tax. Energical reserves the right to modify its prices at any time. However, Energical undertakes to invoice the services ordered at the prices indicated when the order is registered.

Transport and delivery costs are payable by the customer at the time of registration of the order
No delivery can take place without prior payment of the related costs.

Energical.com offers you various delivery services either to your home, to your workplace or to a relay point mentioned on the delivery part of our site, The coverage area is provided by our delivery partners, If your address does not is not available to order because we do not yet deliver to your municipality or wilaya.

Orders are delivered by the partner transport service and according to the deadlines displayed in the delivery section of our site. Certain products or certain order volumes may nevertheless justify a longer delivery time.

the absence of a customer the time of delivery: After having validated their order on Energical, the customer is called back by our customer service within 48 hours, in order to confirm all the terms of the order. in the event of absence on the delivery deadline set by the carrier 3 times the order will be canceled and reimbursement will be made by the same means of payment,Delivery and return costs are the responsibility of the customer.

Delivery is made:

• Either by direct delivery of the goods to the customer / principal against signature of the delivery note;
• Either by direct delivery of the goods to the recipient thereof expressly specified by the ordering party against signature of the delivery note;

The CUSTOMER undertakes to check the conformity of the product upon delivery. Any delivery error in relation to the order or apparent defect must be the subject of a complaint within 48 working hours from the delivery date.

After this period, the CUSTOMER will no longer be able to claim a delivery error or an apparent defect. He must immediately send an Email to the address: [email protected] or on the Facebook page https://facebook.com/Energical

Damage, loss and damage: In the event of damage, loss and/or damage, Energical's liability will be strictly limited to the value of the goods affected by this damage, loss or damage.

The products delivered are deemed to be the property of the customer upon payment of the delivery note issued by Energical. The risks relating exclusively to transport and delivery carried out by Energical will be the subject of insurance taken out by it with a reputably solvent insurance company.

Warranty

Certain products on sale on the Site benefit from a contractual guarantee called the “Manufacturer’s Guarantee” granted by the supplier or manufacturer of the product, to which Energical is not a party.

The existence of this Manufacturer's Guarantee is indicated in the product sheet appearing on the Site with the exact duration of the guarantee provided by the supplier.

To benefit from your Manufacturer's Warranty, you must keep your purchase invoice and note the serial number found on the product in question. Failing to present these documents and information, the Supplier or the Manufacturer of the product may refuse the implementation of its guarantee.

To make use of your Manufacturer's Warranty, it is your responsibility to consult the terms of application of the Manufacturer's Warranty generally present in the box containing the product.

Products guaranteed by Energical must be returned in the packaging provided by Energical

Exemption from liability of Energical in the context of the execution of this contract

In the event of impossibility of access to the site, due to technical problems or of any nature, the customer will not be able to claim damage and will not be able to claim any compensation.
The publisher cannot under any circumstances be held responsible for non-performance or poor performance of the contract which may be directly or indirectly attributable to the customer (error, omission, etc.) or to a case of force majeure, in the sense that give it jurisdiction under Algerian law (natural disaster, bad weather, floods, etc.).
The unavailability, even prolonged and without any limitation period, of one or more products, cannot constitute harm to Internet users and cannot in any way give rise to the granting of damages from the site or from its publisher.
The products sold on this site being marketed in accordance with the legislative and legislative provisions in force in Algeria, the publisher cannot therefore be held responsible for non-compliance with the regulatory and legislative provisions in force in other countries.

Applicable Law and Jursdiction

These general conditions are governed by Algerian law. In the event of a dispute arising regarding the validity or interpretation of these general conditions, the parties will endeavor to resolve their dispute by conciliation. In the absence of such conciliation within thirty (30) days from the notification made to the other party by the most diligent party, In the event of a dispute between the supplier and the consumer, and notwithstanding any condition to the contrary, the competent court is the court to which the consumer's domicile or place of residence is located or the court of the place where the event causing the damage occurred at the consumer's choice.

Contact

The customer service of this site is accessible from Sunday to Thursday from 8 a.m. to 5 p.m. at the following telephone numbers: 0770548798 / 048785425 / 0549769877, by email at the following address: [email protected] or by post Ghardaia