<\/p>\n
These general conditions of sale govern the sales of products concluded, carried out through the website https:\/\/energical.com belonging to the ENERGICAL group, and are an integral part of the contract between the buyer and the seller.
The customer declares to have read and accepted the general conditions of sale prior to placing their order. Validation of any order therefore constitutes acceptance of the general conditions of sale.<\/p>\n
The website https:\/\/energical.com is a sales service for complete and integrated solutions for well-being at home.
\u2022 Headquarters address: BP 93 ZI Bounoura, Ghardaia 47014
\u2022 Registration number in the commercial register: 02B0862645 -47\/00
\u2022 Email address: info@energical.com
\u2022 Telephone number: +213 (0) 29 27 22 02\/03<\/p>\n
The website https:\/\/energical.com offers:<\/p>\n
\u2022 Electrical items (LED lamps, circuit breakers, videophones, electric locks, intercoms, etc.)<\/p>\n
\u2022 GAS products (gas valves, gas regulators, etc.).<\/p>\n
\u2022 Sanitary products (bathtubs, kitchen sinks, washbasins, shower trays).<\/p>\n
\u2022 Plumbing and taps (sanitary taps, automatic sensor taps, water taps, etc.).<\/p>\n
\u2022 Furnishing items (doors).<\/p>\n
The price of any product will be that indicated in the list and description of the product concerned. The prices of our products are displayed in Algerian dinar (DZD) including all taxes (TTC), in accordance with the applicable laws in force in the territory. They can also be indicated in US dollars (USD $) and in euros (EUR \u20ac) for any purchase from a country
stranger.<\/p>\n
Available products appear on our site accompanied by the mention \u201cIn stock\u201d.
In order to best meet the expectations of our customers, the availability of our products is regularly updated on our website.<\/p>\n
To place an order on our site, please follow the following steps:<\/p>\n
\u2022 Choose your items and add them to the cart;<\/p>\n
\u2022 Validate the contents of your basket by clicking on \u201cvalidate\u201d;<\/p>\n
\u2022 Enter your data related to billing details<\/p>\n
\u2022 Check the details and total amount of your order (including delivery costs);<\/p>\n
\u2022 Correct any errors beforehand before any acceptance;<\/p>\n
\u2022 Choose your payment method and check the box \u201cI have read and accept the general conditions of sale\u201d;<\/p>\n
\u2022 Validate your payment;<\/p>\n
\u2022 You will receive an e-mail confirming your order to the e-mail address you indicated when ordering.<\/p>\n
You can also order our products by phone by calling +213 670 022 022 from Saturday to Wednesday, from 8 a.m. to 4 p.m., and Thursday from 8 a.m. to 1 p.m.<\/p>\n
We make our deliveries throughout Algeria as well as abroad for the countries served (soon), exclusively to the address indicated by the customer.
Delivery costs vary depending on the destination area, the delivery method (collection point or home delivery), the actual weight and the volumetric weight of the package.
Delivery times are indicative. They may change due to different factors such as the availability of our carrier, order processing, etc.<\/p>\n
Several payment methods are accepted. As a customer, you have the option to pay:<\/p>\n
\u2022 At the delivery ;<\/p>\n
\u2022 By Edahabia card;<\/p>\n
\u2022 By CIB card;<\/p>\n
\u2022 By bank check \/ postal check;<\/p>\n
\u2022 Wire Transfer ;<\/p>\n
\u2022 By bank payment;<\/p>\n
\u2022 By Mastercard \/ Visa (available soon).<\/p>\n
ENERGICAL provides a warranty ranging from one (1) to five (5) years depending on the product.
The right to return the product is applicable to our new products that are defective (lack of functionality, product unfit for the use you can expect, absence of the characteristics presented online, partial or total malfunction of the product), and this in accordance with law no. 18-05 relating to electronic commerce.
In the event of a lack of conformity, we undertake, as the case may be, to:
\u2022 Repair the product;
\u2022 Replace the product;
\u2022 Cancel the order and refund the amounts paid.
The presumption of lack of conformity no longer applies if it appears after 4 days following the sale.
Returns must be made in their original condition and complete (packaging, accessories, manuals, and instructions). In this case, the consumer is responsible. Any damage to the product during this process may invalidate the right to return and refund.<\/p>\n
In the event of exercising the right of return and within the framework of reimbursement, the company Energical will proceed with the latter within fifteen (15) days from the date of receipt of the product.<\/p>\n
Any consumer complaint should be sent electronically to the following address: e-commerce@energical.com, or by telephone at +213 670 022 022.<\/p>\n
All comments, images, and illustrations on our site are reserved exclusively for us. Under intellectual property and copyright law, any use is prohibited except for private use.
Without prior authorization, any reproduction of our site, whether partial or total, is strictly prohibited.<\/p>\n
Certain information relating to the customer will be transmitted to the sales administrator \/ carrier \/ delivery person (namely last name, first name, address, postal code and telephone number) in order to allow the processing and delivery of the ordered products.
The site ensures that the customer collects and processes personal information while respecting privacy in accordance with Law No. 18-07 relating to the protection of individuals in the processing of personal data.<\/p>\n
Any dispute arising between the customer and our company will be subject to amicable settlement between the contracting parties. If it persists, it will be brought before the competent court.<\/p>\n<\/div>\n
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