General Conditions of Use
Energical (hereinafter “The website”). is an Algerian online sales shop that offers goods
Energical is a website hosted on the Internet and operated by SARL Energical,
These general conditions of use (GCU) apply to the site and describe the conditions under which SARL Energical offers access to the site, services, applications including via mobile devices/tablets or any other future medium (Services).
Please read these general conditions with particular attention as the use of Energical implies their full and unconditional acceptance.
You agree to comply with these conditions of Use by clicking on the box entitled “I have read and agree to the Energical Conditions of Use” on the order confirmation page.
All new features and tools that will be later added to this store will also be subject to these General Conditions of Sale and Use. You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these Conditions of Sale and Use by posting updates and/or modifications on our website. It is your responsibility to check this page regularly to see if any changes have been made. Your continued use of, or access to, the Website after the publication of any changes constitutes your acceptance of these changes.
Interpretation of terms:
The terms “you” and “user” refer to the end user using the website. The term “service provider” refers to third party service providers. The terms around the personal pronoun “we” refer to SARL Energical and its partners. The term “website” refers to Energical.com
Independence of clauses:
If any provision of the GCU is found to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall relate only to that provision or part of that provision. All other provisions of these Conditions of Use remain valid.
Use of the website:
When you register on the website, you create a password and an account name.
You are responsible for maintaining the confidentiality of the account name and password, and are fully responsible for all activities related to your account.
To this end, you commit to:
– Immediately advise Energical of any fraudulent use of your account or other breach of your account security.
– Ensure you exit your account at the end of each user session.
You agree and commit to use the Site only to view and download data relevant to the purpose of the Site. For example, you agree and undertake not to:
• Defame, abuse, harass, stalk, threaten or violate the individual rights of other users or third parties;
• Publish, post, download, distribute or disseminate any inappropriate, vulgar, defamatory, obscene, indecent or illegal subject matter, name, element or personal information;
• Upload files that contain software or other material protected by intellectual property rights, unless you own or control the related rights or have received all necessary consent to do so;
• Download or distribute files that contain viruses, corrupted files or other similar software or programs that may damage the functioning of the site;
• Conduct investigations or, ultimately, competitions, Snowball effect’s programs;
• Upload a file published by another user of a service that you know, or should reasonably know, as not legally distributed in this manner;
• Falsify or delete any references to authorship, legal opinions or proprietary designations or labels regarding the origin or source of any software or other material contained in a file that is uploaded.
• Transgress the laws or regulations applicable in Algeria;
• Breach the terms of these Conditions of Use or any other terms and conditions of use of the Site.
By using the site you refrain from:
• Post information or content or a list of articles in an inappropriate category or section of the site;
• Post information that is (in our sole discretion) false, fraudulent, inaccurate, misleading, defamatory, slanderous, illegal or could reasonably be considered harassment;
• Post comments, questions or answers that are not, by nature, factual including and without limitation, make racist, blasphemous comments, abuse another user, disrespecting the culture of others or making inappropriate comments;
Security:
Personal information transmitted by the user is protected in accordance with the legislation in force.
In addition, we have put in place appropriate technical security measures to prevent unauthorized or illegal access to your information. The collection of personal data through the website is done on a secure server. We use “firewalls” on our servers. When you pay by electronic payment cards “CIB & Edahabia”, we use encryption using Secure Socket Layer (SSL) encryption technology. and you will be redirected directly to the electronic payment platforms authorized by the bank of Algeria , Payment will never be made on our platform, It is strongly recommended not to send your payment card details on any website except: https://satim.dz and https://www.poste.dz/
Price and order process
The prices displayed on the Energical website are in Algerian Dinars, including taxes. Shipping and other additional charges will be indicated to the customer on the shopping cart page and before the order is finalized. These prices can be changed at any time, the prices displayed are valid only at the time of the order and do not have effect for the future. .
The availability of the products is displayed on the SITE, on each product sheet. If a product is unavailable, the statement “This product is currently out of order and unavailable” will be displayed on the product sheet.
If the product is not available in stock, Automatically the customer cannot order it, But sometimes happens or our suppliers do not update their stock status in real time, In this case the customer will have the choice between cancellation or the switch to a pre-order ordering
To order on Energical . com only one way is possible
– Visit www. Energical . com unless the website is unavailable for technical reasons. you can place your order temporarily on the similar store on Facebook at: https://facebook.com/energical/shop
In order to place an order, users will be able to select one or more Products and add them to their shopping cart. The shopping cart may contain one or more products, the customer must know that the purchase of a single seller will have a single delivery fee and several sellers the delivery fees increase, Once the customer decides to finalize that order, They can click on the cart to do a final check on the quantities and products ordered. The last step is the order validation step where he will find a form that contains all the billing and delivery information as well as the means of payment and the final total of the order, Once the customer decides to place order he must choose the method of payment, He will have the choice to pay their order by CIB or EDAHABIA, or bank transfer or CCP, or by Electronic Payment Terminal(TPE) that accepts CIB and Edahabia cards
Once the payment has been received, the Energical team sends an automatic validation email and begins the validation procedures.
Conditions of Payment
Once the order is placed, the CUSTOMER can choose the payment method that best suits them:
CIB & EDAHABIA: The CUSTOMER can pay his order by CIB or Edahabia card, at the order stage he will find the CIB logo and the Algerian Logo post, he will be redirected to the secure platforms of SATIM and Algerian Post.
Bank transfer or CCP : The CUSTOMER can pay his order by bank transfer on one of the Energical accounts (AGB) or by CCP payment the details of our accounts will be displayed after the validation of the order and they will be available on the pro-forma invoice.
Right of retraction of the buyer
In accordance with the internal law of our company and also of Consumption, any Buyer has a right of withdrawal of five (5) days from the receipt of the Product, allowing him to return the Product after justifying the reason for withdrawal without paying a penalty. However, the Seller may grant a longer withdrawal period to the Buyer. In this case, this period will be indicated by the Seller in the Special Conditions.
It is recalled that all Products may be returned, except Custom Products or Custom Made Products, Products that may deteriorate or perish rapidly, Products which have been unsealed by the Buyer after delivery and which cannot be returned for reasons of hygiene or health protection, Audio or video recording Products or software which have been unsealed by the Buyer after delivery, or any other product included in the legal exclusions. The Products must not have been subject to prolonged wearing, washing or damage and must be returned intact with any accessories, user manuals and other documentation.
The Buyer will exercise its right of withdrawal directly with the Seller by informing it in an unambiguous manner of its decision of withdrawal, notably by means of the e-mail or by filling in the standard withdrawal letter downloadable on the site that it must return to the Seller. The Seller will acknowledge receipt, without delay, of the withdrawal by courier.
The Buyer must return the Product only to the address indicated by the Seller, within seven (7) days of the communication of its decision to withdraw. Under no circumstances should the Buyer return the Product to Energical
(Unless Energical is the management service provider of the seller’s shop) notably by depositing the Product with the delivery service provider. Energical or the Seller may not be considered liable in the event of loss of the Product as soon as the Buyer has not returned the Product to the address indicated by the Seller.
It is recalled that the delivery costs of returning the Products are the responsibility of the Buyer, unless otherwise stated by the Seller in the Special Conditions. In addition, the costs of returning Products that cannot be returned by La Poste (products exceeding 30 kg) are indicated in each Seller’s Special Conditions.
In case of exercise of the right of withdrawal within the aforementioned period, only the price of the Products purchased(s) and the delivery costs (based on the standard price) will be refunded. However, delivery charges will not be refunded if any of the Products purchased from the Seller are retained by the Buyer.
Energical will refund, following a request from the Seller, the Buyer using the same means of payment as that used to make the order, the sums paid for the purchase of the Products, at the latest within a period of seven (7) days following the exercise of the right of withdrawal.
General conditions of delivery and transport
The price of the transport and delivery services shall be calculated on the basis of the information supplied by the customer, taking into account in particular the weight and volume of the goods to be transported and delivered, the number of kilometers to be covered, and the day and time when the services are to be performed.
The prices for the services provided are those in force on the day of the order and can be found on the Energical website at www. Energical.com/delivery/
They are denominated in Algerian Dinar and calculated in TTC. Energical reserves the right to change its tariffs at any time. However, Energical undertakes to invoice the services ordered at the prices indicated at the time of the registration of the order.
Transport and delivery costs are payable by the customer at the time of order registration
No delivery may take place if the related costs are not paid in advance.
Energical . com offers you various delivery services either at your home, at your place of work or at a relay point mentioned on the delivery portion of our site, The coverage area is provided by our delivery partners, If your address is not available to order it is because we do not deliver yet in your municipality or wilaya.
Orders are delivered by the partner transport service and according to the deadlines displayed on the delivery section of our site, Certain products or certain order volumes may nevertheless justify a higher delivery time.
the absence of a customer at the time of delivery: After having validated his order on Energical, the customer is called back by our customer service within 48 hours, in order to confirm all the modalities of the order. in case of absence on the delivery time set by the carrier 3 times the order will be cancelled and the refund is made by the same means of payment,The cost of delivery and return are at the expense of the customer .
Delivery is made:
• Either by the direct delivery of the goods to the the goods to the customer / principal against the signature of the delivery note;
• Either by the direct delivery of the goods to the consignee of the goods expressly specified by the customer against the signature of the delivery note;
The CUSTOMER undertakes to check the conformity of the product during delivery. Any delivery error in relation to the order or apparent defect must be the subject of a complaint within 48 working hours from the delivery date.
After this period, the CUSTOMER will no longer be able to claim an error in delivery or an apparent defect. They must immediately send an email to support@Energical . com or on the facebook page https://facebook.com/Energical
Loss and damage: In the event of damage and loss, Energical’s liability will be strictly limited to the value of the goods concerned by such damage or loss .
The delivered products are deemed to be the property of the customer upon payment of the delivery note issued by Energical . The risks relating exclusively to the transport and delivery carried out by Energical will be the subject of insurance underwritten by Energical from a reputable insurance company.
The guarantee
Certain products sold on the Site are covered by a contractual guarantee known as the “Manufacturer Guarantee” granted by the supplier or manufacturer of the product, to which Energical is not a member.
The existence of this Manufacturer Warranty is indicated in the product sheet on the Site with the exact duration of the warranty provided by the supplier.
In order to benefit from your Manufacturer’s Warranty, you must keep your purchase invoice and record the serial number on the product in question. Failing to present these documents and information, the Supplier or the Manufacturer of the product may refuse to implement its warranty.
To use your Manufacturer’s Warranty, it is up to you to consult the terms of application of the Manufacturer’s Warranty generally present in the box containing the product.
Products guaranteed by Energical must be returned in the packaging supplied by Energical
Exemption from Energical’s liability in connection with the performance of this contract
In case of impossibility of access to the site, due to technical problems or of all kinds, the customer will not be able to claim any damage and will not be able to claim any compensation.
The publisher may in no case be held responsible for the non-performance or the bad performance of the contract which may be directly or indirectly attributable to the fact of the customer (error, omission etc.) or to a case of force majeure, as defined by Algerian legal jurisdictions (natural disaster, bad weather, floods, etc.).
The unavailability, even prolonged and without any limitation period, of one or more products, cannot be constitutive of a prejudice for the Internet users and cannot give rise in any way to the granting of damages on the part of the site or its publisher.
As the products sold on this site are marketed in accordance with the laws and regulations in force in Algeria, the publisher cannot be held responsible for compliance with regulations and legislation in other countries.
Applicable law and courts of competent jurisdiction
These general conditions are governed by Algerian law. In the event of a dispute arising concerning the validity or interpretation of these general conditions, the parties shall endeavor to settle their dispute by conciliation. In the absence of such conciliation within thirty (30) days of service on the other party by the most diligent party, In the event of a dispute between the supplier and the consumer, and notwithstanding any condition to the contrary, the competent court is the court in which the consumer’s domicile or place of residence is situated or the court in which the event that caused the consumer’s choice to be prejudiced occurred.
Contact
The customer service of this site is accessible from Sunday to Thursday from 8am to 5pm at the following telephone numbers: 0770548798/ 048785425/ 0549769877, by e-mail to the following address: [email protected] or by post Ghardaia
